Mar 27, 07:08 PDT
Resolved - This is resolved, sorry for the bumps. We're working on preventing future occurrences.
Mar 27, 06:00 PDT
Investigating - The dashboard and website are unavailable intermittently.
Apr 23, 15:20 PDT
Resolved - The delay in error notifications has been resolved and the backlog is being processed. If you have any questions, let us know at [email protected].
Apr 23, 14:53 PDT
Investigating - We're currently investigating a delay in error notifications. The error dashboard and web app are unaffected. Reach us at [email protected] if you have any questions.
May 6, 13:52 PDT
Resolved - The delay in processing errors and notifications has been resolved. The backlog in errors is being processed. If you have any questions or issues, please contact us at [email protected].
May 6, 11:30 PDT
Investigating - We are currently investigating a delay in error processing and notifications. Please reach out to us at [email protected] if you have any questions or concerns. We will post updates as we address the issue.
May 7, 03:48 PDT
Resolved - This incident has been resolved.
May 6, 21:29 PDT
Identified - We’re experiencing periodic delays in error processing. No error data is being lost and we’re actively working to speed up the error processing. If you have any questions or issues, please contact us at [email protected].
Jun 4, 10:16 PDT
Resolved - The issue with notifications has been resolved. No errors were lost and they continue to be processed normally, however some notifications were undelivered. If you have any questions, please reach us at [email protected].
Jun 4, 09:28 PDT
Investigating - We're investigating an issue causing a delay in notification delivery. Errors are being processed as normal. If you have any questions or concerns, please reach us at [email protected].
Jul 13, 06:20 PDT
Resolved - Emails are back to full flow but. Our email provider is monitoring their fix. Many email notifications are lost. We're very sorry for this inconvenience. We'll continue to monitor for any changes.
Jul 13, 05:57 PDT
Monitoring - Many (but not all) email notifications are flowing again. Our email provider has identified the problem and is working on a fix.
Jul 13, 05:44 PDT
Identified - Most email notifications are not being sent. Our email provider has problems. We're monitoring and will provide updates as soon as possible. More details here http://status.mailgun.com/incidents/5jz5w33sx2qv
Aug 8, 17:16 PDT
Resolved - We've identified the issue and pushed a fix. Please email us at [email protected] if you have any further issues or any questions.
Aug 8, 16:54 PDT
Investigating - We are currently investigating an intermittent issue causing redirect loops when trying to view a project. We apologize for the inconvenience, this issue is not affecting error processing. Please email any questions or concerns to [email protected]
Oct 31, 07:46 PDT
Resolved - This incident has been resolved.
Oct 31, 07:17 PDT
Identified - We’re experiencing some delays in error processing and we’re actively working on a fix. If you have any questions, please contact us at [email protected].
Jun 3, 06:52 PDT
Resolved - All systems are back to normal and the backlog of data has been fully processed. Some errors that occurred during the last (approximately) 12 hours will have been late to appear on your dashboard and to raise notifications.
During this incident, we had some large delays in processing errors resulting in out-of-date dashboard data and late error notifications. This is not acceptable service and for this, we're very sorry. We're working hard to learn and improve from what happened.
Jun 3, 04:32 PDT
Monitoring - The fix was successful and is complete, we expect to be fully restored to normal operation very soon. We are processing a large backlog of error data and as a result, errors that occurred in your projects during the last ~12 hours are likely to start appearing and raising notifications. We are extremely sorry for this delay and unsatisfactory service. We'll close with a more detailed postmortem, soon.
Jun 3, 03:12 PDT
Identified - A fix is being implemented. We hope to be fully operational in approximately 1 hour, but it's difficult to predict at this time. We are very sorry for this major disruption. We are working hard to resolve it quickly. If you have any questions or concerns, you can reach us at [email protected].
Jun 3, 01:10 PDT
Update - Some customers may also experience an empty error dashboard. We're working hard to fix this as soon as possible.
Jun 3, 01:08 PDT
Update - We are continuing to investigate this issue.
Jun 2, 21:25 PDT
Investigating - Some accounts may be experiencing delays in error processing. We’re actively investigating and will post an update once we learn more. If you have any questions, please contact us at [email protected].
Jul 29, 15:01 PDT
Resolved - All systems are back to normal and the backlog of data has been fully processed.
Customers impacted by the delay should see errors again in their dashboard.
If you have any questions or issues, please contact us at [email protected].
Jul 29, 14:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
For customers experiencing a delay the back log of errors is currently being processed.
Jul 29, 13:15 PDT
Identified - We’re experiencing periodic delays in error processing. Some customers may also experience an empty error dashboard. No error data is being lost and we are actively working to resolve this issue.
If you have any questions or issues, please contact us at [email protected].