Jul 2, 13:25 PDT
Resolved - The issue with our hosting provider has been resolved.
Jul 2, 11:24 PDT
Investigating - Our hosting provider, Kinsta, is currently experiencing an issue with one of their host machines. They are working to resolve the problem as quickly as possible.
Nov 26, 01:26 PST
Resolved - The issue with the 3rd party service provider has been resolved.
Nov 25, 23:19 PST
Update - The 3rd party provider has begun to see recovery in API error rates.
Nov 25, 10:59 PST
Monitoring - We have identified an issue with a 3rd party provider and are awaiting a resolution. We will continue to update as we learn more information.
Nov 25, 08:35 PST
Investigating - We are currently investigating an issue with sync functionality.
Jan 27, 14:36 PST
Resolved - The incident has been resolved. All functionality should be restored now.
Jan 27, 14:20 PST
Update - We are continuing to investigate this issue.
Jan 27, 14:19 PST
Investigating - We are currently investigating an issue with accessing some data for projects.
Mar 24, 07:49 PDT
Resolved - This incident has been resolved.
Mar 24, 07:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 07:38 PDT
Investigating - We are investigating an issue with accessing data for projects that is affecting some users.
May 14, 15:31 PDT
Resolved - This incident has been resolved.
May 14, 15:29 PDT
Update - We are continuing to investigate this issue.
May 14, 15:16 PDT
Investigating - Notebooks are temporarily unavailable while we troubleshoot a production configuration issue
Jun 30, 09:28 PDT
Resolved - We are continuing to monitor for any further issues.
Jun 30, 08:50 PDT
Monitoring - A fix has been implemented, and we are monitoring results. Please refresh the app if necessary using command + R on the keyboard.
Jun 30, 08:33 PDT
Identified - We are continuing to resolve the issue.
Jun 30, 08:10 PDT
Investigating - We’re investigating elevated API error rates that may result in users being blocked from performing actions on the web and desktop apps. We appreciate your patience while we investigate the issue.
Sep 2, 09:21 PDT
Resolved - We have shipped a new release, v98.0.5, that has an updated Sketch plugin, v254, that re-enables compatibility with Sketch versions 75, 76+. Please download and use 98.0.5: https://app.abstract.com/download
Please contact [email protected] should you encounter any new issues after updating. Thank you very much for your patience.
Sep 1, 16:12 PDT
Update - We've completed our fix for the Sketch plugin and are continuing to test it. Once the build has been confirmed release ready, we'll update this status accordingly.
In the meantime, we continue to ask Abstract Branches users to delay upgrading to Sketch 76 until our fix has been released and this incident has resolved.
For users who have already upgraded to Sketch 76, downgrading to Sketch 75 continues to be the only workaround.
https://www.sketch.com/updates/#version-75
We appreciate your continued patience and understanding as we work to resolve this issue.
Sep 1, 12:24 PDT
Update - Work and testing on our fix continues. Once we've verified that it's ready for release we'll post an update here.
In the meantime, we continue to ask Abstract Branches users to delay upgrading to Sketch 76 until our fix has been released and this incident has resolved.
For users who have already upgraded to Sketch 76, downgrading to Sketch 75 continues to be the only workaround.
https://www.sketch.com/updates/#version-75
Thank you for your continued patience while we work to release this fix.
Sep 1, 07:20 PDT
Update - We are preparing a release to fix this issue.
As previously disclosed, until this release is fixed the only viable workaround is to downgrade to Sketch 75:
https://www.sketch.com/updates/#version-75
We continue to recommend that Abstract Branches users who have not yet upgraded to Sketch 76 wait for us to release the fix before upgrading.
Aug 31, 15:05 PDT
Update - We have identified multiple potential solutions for this issue and are testing these internally. Additionally, we are communicating with Sketch to ensure that when our fix is ready, it can be delivered to our customers reliably.
We currently expect to follow up with additional information tomorrow morning (Sept 1st, 2021) at 10am EST.
As previously disclosed, the current workaround for those affected is to downgrade sketch to version 75.
https://www.sketch.com/updates/#version-75
Aug 31, 11:17 PDT
Update - We are continuing to work on a fix for this issue.
At the moment, the only viable workaround if you've already upgraded Sketch to version 76 is to downgrade Sketch to version 75: https://www.sketch.com/updates/#version-75
If you have not yet upgraded Sketch past version 75, we encourage you not to upgrade for the time being.
Aug 31, 09:30 PDT
Identified - We believe we have identified the root issue and are working on a fix.
During this time, users will still be blocked from using the Abstract Branches plugin with Sketch 76. Abstract users who have not updated to Sketch 76 yet are encouraged to remain on an earlier version while we work towards a resolution.
We appreciate your continued patience while we work to resolve this issue.
Aug 31, 08:02 PDT
Update - We are continuing to investigate this issue, and have confirmed that this affects the Abstract Branches plugin only. The Abstract Notebooks plugin is unaffected.
Aug 31, 07:19 PDT
Investigating - We're investigating an issue related to our Sketch plugin that currently blocks users from using Abstract with Sketch. We appreciate your patience while we investigate the issue.
Sep 29, 15:18 PDT
Resolved - The Abstract web app is now loading normally. If you're still experiencing issues loading the Abstract web app, please refresh your browser using CMD + SHIFT + R (on Mac) or CTRL + F5 (on PC). If you still aren't able to load the web app after a hard refresh, please contact Abstract Support: [email protected]
Thank you for your patience while we resolved this incident.
Sep 29, 14:52 PDT
Monitoring - We've deployed a fix and we're monitoring the results.
Sep 29, 14:27 PDT
Identified - We've identified the root cause of the problem and are deploying a fix.
Sep 29, 14:18 PDT
Update - We are continuing to investigate this issue.
Sep 29, 13:23 PDT
Investigating - We're currently investigating an outage affecting the Abstract web app, including the sign in page. The Abstract desktop app is not affected.
Oct 12, 14:44 PDT
Resolved - We have completed monitoring and believe that the root cause of the issue has been resolved.
Support will continue to work with those who may be experiencing secondary issues caused by this issue such as diverged branches. If you continue to experience sync troubles, please write us through the in-app support form or via [email protected] and attach a fresh set of debug logs. We’ll be happy to assist.
Oct 11, 10:49 PDT
Monitoring - As of late Friday afternoon, October 8th, we believe we have released a fix for the root cause of the issues customers were experiencing while syncing, merging, and committing. We're monitoring the situation and continuing to keep an eye out for additional reports or a spike in related errors.
If you experienced sync issues during this incident, but you did not attempt to merge a branch, the current workaround is to Force Push the branch from the Development menu.
If you attempted to merge a branch during this incident and your branch is now merged or archived, but not synced to the web app as expected, the current workaround is to:
1. Open the Abstract desktop app.
2. Select the project with the branch you’d like to archive / delete.
3. Select Branches from the left side pane.
4. Select the Archived tab to view the archived branches in the project.
5. Use the search bar, author filter, or scroll to locate the branch that may have been archived
6. Click the ... menu at the far right side of the branch name.
7. Either select "New Child Branch..." or "Export files"
a. If you selected "New Child Branch...":
1. Name your branch
2. Merge your branch into Master, or continue work on that branch
b. If you selected "Export files":
1. Choose a location to export all of the project files from that branch
2. Create a new Branch
3. Re-Add your files to the project on your newly created Branch
Oct 8, 07:22 PDT
Identified - We're investigating reports from some Abstract for Sketch users of problems with committing, merging, and syncing. We believe we've identified the issue and are working to deploy the fix.
Oct 26, 11:46 PDT
Resolved - We have confirmed that the deployed fix has resolved the authentication issues. If you’re still experiencing a problem, please reach out to the support team via the in-app support form.
Oct 26, 11:36 PDT
Monitoring - We believe we have isolated and resolved the root cause of the authentication issues, and everything should be back to normal.
We'll continue monitoring to ensure that the issue is fully resolved.
Oct 26, 11:20 PDT
Investigating - We're currently investigating issues authenticating with Abstract, which is leading to issues searching, opening, and displaying projects in both the Abstract Web App and Abstract Desktop.